Please read these Terms and Conditions of Use carefully before accessing or using the Charlie’s website.
These Terms and Conditions of Use (“Terms”) apply to your access to and use of the Charlie’s website and any webpages, content, features or services made available through it (together, the “Website”).
The Website is operated by Charlie’s Fried Chicken Limited, trading as Charlie’s (“Charlie’s”, “we”, “us” or “our”), a company registered in England and Wales under company number 16753381, with its registered office at 3rd Floor, 86–90 Paul Street, London, England, United Kingdom, EC2A 4NE.
By accessing or using the Website, you agree to these Terms. If you do not agree to these Terms, you should not use the Website.
These Terms relate to the use of our Website. Separate terms may apply to purchases, orders, catering services, competitions, promotions or other services offered by Charlie’s.
1. Changes to These Terms
We may update or amend these Terms from time to time. Any updated Terms will be published on the Website and the “Last Updated” date at the bottom of this page will be amended accordingly.
You should check these Terms periodically to make sure that you understand the terms that apply when you use our Website.
2. Using the Charlie’s Website
We grant you a limited, personal, non-exclusive and non-transferable right to access and use the Website for lawful, personal and non-commercial purposes.
You may view and, where appropriate, download or print content from the Website for your own personal and non-commercial use.
You must not reproduce, distribute, modify, republish, sell, license, commercially exploit or otherwise use any part of the Website or its content unless we have given you prior written permission or such use is permitted by law.
You must comply with all applicable laws and regulations when using the Website.
3. Availability of the Website
We aim to keep the Website available and operating properly, but we cannot guarantee that the Website, or any content on it, will always be available, uninterrupted or error-free.
We may suspend, withdraw, discontinue, restrict or change all or any part of the Website without notice where reasonably necessary, including for maintenance, security, technical or operational reasons.
We will not be responsible for the Website being unavailable where this is outside our reasonable control, subject always to your rights under applicable law.
4. Acceptable Use
You must not misuse the Website. In particular, you must not:
- use the Website for any unlawful, fraudulent or malicious purpose;
- attempt to gain unauthorised access to the Website, its servers, systems, databases or networks;
- knowingly introduce viruses, malware, Trojan horses, worms or any other harmful or malicious material;
- interfere with, damage, disrupt or impair the Website or its operation;
- attempt to circumvent security or authentication measures;
- use automated systems, bots, spiders, scrapers or similar technology to access, extract or reproduce Website content without our prior written permission, except where such activity cannot lawfully be prohibited;
- impersonate another person or provide deliberately false or misleading information through the Website;
- use the Website in a way that infringes our intellectual property rights or the rights of another person; or
- use the Website in any way that could damage Charlie’s, our Website, our customers or other Website users.
We may restrict or block access to the Website where we reasonably believe that these Terms have been breached or the Website is being misused.
5. Charlie’s Intellectual Property
Unless otherwise stated, the Website and the materials displayed on it are owned by, or licensed to, Charlie’s. This includes, without limitation, our:
- Charlie’s name and branding;
- logos and brand marks;
- graphics and illustrations;
- photographs and videos;
- written content and copy;
- menus and Website materials;
- designs;
- Website layout and appearance; and
- other original content.
These materials may be protected by copyright, trade mark and other intellectual property laws.
Nothing in these Terms transfers ownership of any Charlie’s intellectual property to you.
You must not use the Charlie’s name, logos, branding, photographs, graphics or other protected material for commercial purposes, advertising, endorsements, merchandise, promotions or any other purpose without our prior written permission.
6. Information on Our Website
We take reasonable care when preparing and maintaining the information published on our Website.
However, Website content is provided for general information purposes. We do not guarantee that all content will always be complete, accurate or up to date.
We may change or update Website content from time to time.
Nothing on the Website should be relied upon as professional, legal, financial, medical or other specialist advice.
7. Menu, Product and Location Information
Where our Website displays information about Charlie’s food, menus, products, prices, opening times, locations, events or availability, we aim to keep this information accurate.
However, availability, menus, prices, opening times and other information may change from time to time and may vary between locations or events.
Information displayed on the Website does not guarantee that a particular product, menu item or service will be available at a particular time or location.
8. Allergens and Food Information
Any allergen, ingredient or nutritional information displayed on the Website is intended to help customers make informed choices. Further detail is available on our Allergens page.
If you have an allergy, intolerance or specific dietary requirement, you should make this known to a member of the Charlie’s team when ordering and should not rely solely on general Website descriptions.
We take food allergies and intolerances seriously. However, where permitted by law, we cannot guarantee that our food or preparation environments will be completely free from traces of particular allergens.
Nothing in these Terms limits any legal obligations Charlie’s has in relation to food information or allergen information.
9. Links to Other Websites
Our Website may contain links to websites, platforms or services operated by third parties. These links may be provided for convenience or information only.
Unless we expressly state otherwise, Charlie’s does not control or endorse third-party websites and is not responsible for their content, availability, security, privacy practices or terms.
If you follow a link to a third-party website, you do so subject to that third party’s own terms and policies.
10. Social Media and Third-Party Platforms
The Website may contain links to Charlie’s social media accounts or content hosted on third-party platforms.
Your use of those platforms is also subject to the terms, conditions and privacy policies of the relevant platform provider.
The inclusion of social media features or links on our Website does not mean that Charlie’s is responsible for the operation of those third-party services.
11. Promotions and Competitions
From time to time, Charlie’s may advertise competitions, giveaways, promotions or special offers through the Website. Separate terms and eligibility requirements may apply to those promotions.
Where separate promotional terms are provided, those terms will apply in addition to these Terms. If there is a conflict relating specifically to a promotion, the specific promotional terms will take precedence in relation to that promotion.
12. Privacy and Cookies
Our collection and use of personal information through the Website is governed by our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
You should read these policies alongside these Terms.
13. Website Security
We take reasonable measures to maintain the security of our Website, but no website or internet transmission can be guaranteed to be completely secure.
You are responsible for ensuring that any device you use to access the Website is appropriately protected.
You must not attempt to test, scan, compromise or circumvent the security of the Website without our express authorisation.
14. Our Responsibility to You
Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so.
In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
If you are using the Website as a consumer, nothing in these Terms affects your statutory rights.
Subject to the above, Charlie’s will not be responsible for losses arising from your use of, or inability to use, the Website where those losses were not reasonably foreseeable or arise from circumstances outside our reasonable control.
If you use the Website for any commercial or business purpose, Charlie’s will not be responsible, to the fullest extent permitted by law, for loss of profit, loss of business, business interruption or loss of business opportunity arising from your use of the Website.
15. Breach of These Terms
If you breach these Terms, we may take reasonable action to protect Charlie’s, our Website and other users.
This may include temporarily or permanently restricting your access to the Website.
Where appropriate, we may also take legal action or report unlawful activity to the relevant authorities.
16. No Partnership or Agency
Nothing in these Terms creates a partnership, joint venture, employment relationship, franchise relationship or agency relationship between you and Charlie’s.
You do not have authority to enter into agreements on behalf of Charlie’s or otherwise bind Charlie’s.
17. Severability
If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary. The remaining provisions of these Terms will continue to apply.
18. Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy and any other terms expressly referred to on the Website, set out the terms governing your use of the Website.
Separate terms may apply to purchases, catering bookings, promotions or other products and services provided by Charlie’s.
19. Governing Law and Jurisdiction
These Terms and your use of the Website are governed by the laws of England and Wales.
If you are a consumer resident in another part of the United Kingdom, you will retain any rights you have under applicable law to bring proceedings in the courts of the part of the United Kingdom in which you live.
Nothing in these Terms affects any mandatory rights available to you under applicable consumer law.
20. Contact Us
If you have any questions about these Terms or the Website, please contact us at:
Last updated: 8 August 2026
